Privacy Policy

1. Information We Collect

Personal Information

When you use BestLineCA, we may collect the following types of personal information:

• Account Information: If you create an account, we collect your name, email address, username, and age verification (18+ requirement)
• Contact Information: Name and email when you contact our support team
• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Game preferences, virtual points earned, time spent on platform, and interaction patterns

Automatically Collected Information

• Log files and analytics data
• Cookies and similar tracking technologies
• Performance and technical data to improve our services

2. How We Use Your Information

We use your personal information for the following purposes:

• Platform Operation: Provide access to games, maintain your account, and track virtual point balances
• Age Verification: Ensure all users are 18+ as required by Canadian law
• Customer Support: Respond to inquiries, troubleshoot issues, and provide assistance
• Platform Improvement: Analyze usage patterns to enhance user experience and add new features
• Community Features: Enable social interactions, leaderboards, and achievement systems
• Security: Detect and prevent unauthorized access, fraud, and maintain platform security
• Legal Compliance: Meet regulatory requirements and protect legal rights

3. Information Sharing and Disclosure

We are committed to protecting your privacy. We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Hosting and maintaining our platform
• Analytics and performance monitoring
• Customer support services
• Security and fraud prevention

Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or to protect the rights, property, and safety of BestLineCA, our users, or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to the same privacy protections.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

• Account Data: Retained while your account is active and for 2 years after account closure
• Usage Data: Aggregated and anonymized data may be retained indefinitely for analytics
• Support Communications: Retained for 3 years for quality assurance and legal purposes
• Legal Requirements: Some data may be retained longer if required by applicable law

5. Your Privacy Rights

Under Canadian privacy law (PIPEDA) and other applicable regulations, you have the following rights:

Access and Portability

• Request access to your personal information we hold
• Receive a copy of your data in a portable format

Correction and Updates

• Update or correct inaccurate personal information
• Modify your account preferences and settings

Deletion

• Request deletion of your account and associated data
• Note: Some information may be retained for legal or security purposes

Consent Withdrawal

• Withdraw consent for certain data processing activities
• Opt-out of non-essential communications

6. Security Measures

We implement robust security measures to protect your personal information:

• Encryption: All data transmission is encrypted using industry-standard SSL/TLS protocols
• Access Controls: Strict access controls limit who can view or modify your information
• Regular Audits: We conduct regular security audits and assessments
• Employee Training: Our team receives regular privacy and security training
• Incident Response: We have procedures in place to address security incidents promptly

7. Cookies and Tracking Technologies

BestLineCA uses cookies and similar technologies to enhance your experience:

Types of Cookies We Use

• Essential Cookies: Required for platform functionality and security
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand how you use our platform

Cookie Management

You can control cookies through your browser settings. However, disabling essential cookies may affect platform functionality.

8. Children's Privacy

9. International Data Transfers

Your information may be processed and stored in Canada or other countries where our service providers operate. We ensure appropriate safeguards are in place to protect your information during any international transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify users of material changes via email or platform notification
• Obtain consent for significant changes that affect how we use your information

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: